Refund Policy
We want you to be completely satisfied with our services. This policy outlines our refund terms and conditions.
Hafiz Academy is committed to providing high-quality Quran education services. We understand that circumstances may arise where a refund is necessary, and we handle each case with fairness and understanding.
Important: All refund requests must be submitted within the specified timeframes and meet the eligibility criteria outlined in this policy.
30-Minute Free Trial
- All new students receive one free 30-minute trial class
- No payment required for the trial session
- No obligation to continue after the trial
- Full refund available if you're not satisfied after the trial
100% Satisfaction Guarantee: If you're not completely satisfied with your trial class, we'll provide a full refund of any payment made.
Eligible for Refund
- Technical issues preventing class attendance
- Instructor unavailability or scheduling conflicts
- Service quality issues or dissatisfaction
- Medical emergencies or family circumstances
- Platform downtime or maintenance issues
Not Eligible for Refund
- Missed classes due to student no-shows
- Late cancellations (less than 24 hours notice)
- Violation of terms of service
- Change of mind after using services
- Incomplete course participation
Request Deadlines
- Full refund: Within 7 days of payment
- Partial refund: Within 14 days of payment
- Technical issues: Within 48 hours of the incident
- Service quality: Within 30 days of the issue
Processing Times
- Review period: 3-5 business days
- Approved refunds: 5-10 business days
- Bank transfers: 7-14 business days
- Credit card refunds: 3-7 business days
Full Refunds (100%)
- Technical issues on our end
- Instructor unavailability
- Service quality problems
- Within 7 days of payment
- Free trial dissatisfaction
Partial Refunds
- Pro-rated for unused services
- After 7 days but within 14 days
- Medical emergencies (case-by-case)
- Family circumstances (case-by-case)
- Less administrative fees
Note: Administrative fees of $10 may apply to partial refunds to cover processing costs.
Required Information
- Student name and account email
- Payment transaction ID or receipt
- Date of payment and issue
- Detailed reason for refund request
- Any supporting documentation
Request Methods
- Email: refunds@hafizacademy.com
- Phone: +601174054998
- Online form: Available in your account dashboard
- Support chat: Available during business hours
Processing: All refund requests are reviewed by our support team within 3-5 business days. You will receive email confirmation of the decision.
Medical Emergencies
- Requires medical documentation
- Full refund available with proof
- Extended timeframe for requests
- Case-by-case evaluation
Family Circumstances
- Relocation or travel plans
- Family emergencies
- Financial hardship (documentation required)
- Special consideration given
Technical Issues
- Platform downtime or maintenance
- Instructor technical difficulties
- Connectivity issues on our end
- Immediate refund processing
For refund requests or questions about this policy, please contact us:
Refund Email
refunds@hafizacademy.com
Support Phone
+601174054998
Business Hours
Monday - Friday: 9 AM - 6 PM EST
Response Time
Within 24 hours during business days
Customer Service: Our support team is committed to resolving refund requests fairly and promptly. We value your satisfaction and will work with you to find the best solution.